Who is responsible for processing your data?
- Identity: Bufete Prolegue, S.L.
- Tax ID: B81813883
- Postal address: Calle Princesa, 25
Hexágono Building, 6th Floor, Doors 5–6 28008. Madrid. - Phone: 91 523 23 15
- Contact: atencioncliente@bufeteprolegue.com
How do we obtain your personal data?
By “personal data” we mean any data and information relating to you that allows us to identify you — such as your name, contact details, payment information, and data relating to your access to our website.
We may obtain your personal data when you contract our services, when you create an account on our website (“Private Area” or “Tienes Multas”), when you use our website and/or our mobile app and other websites accessible through them, or when you contact us directly.
In particular, we collect your personal data in the following situations:
- Each time you contact us to request information about our services.
- When you engage our services.
- When you exchange communications with us, whether by letter, email, chat service, phone calls, or social media.
- When you access our website or mobile application.
What information can we collect about you?
The following types of data may be collected about you:
Contact Details:
Name, address, email address, telephone number, passport number and information or other recognised personal identification document, and credit/debit card or other payment details.
Information about your use of our website and/or our mobile application
Communications you exchange with us or direct to us by letter, email, chat service, phone calls, and social media.
Information you provide to us regarding your preferences for improved service delivery.
User registration in Tienes Multas and in the private area
All data obtained through registration in “Tienes Multas” or the “private area” of Pyramid Consulting will be processed in accordance with this Privacy Policy.
We will retain the personal data included in your account for as long as your account remains active. Please note that data retention periods apply to any personal data we collect in order to enter into a contract with you or to fulfil that contract, as well as to any personal data we are legally obliged to process.
Todos los campos que aparezcan señalados con un asterisco (*) en los formularios que se le faciliten serán de obligada cumplimentación, de tal modo que la omisión de alguno de ellos podría comportar la imposibilidad de que se le puedan facilitar los servicios solicitados. Deberá proporcionar información verídica, quedando prohibido el uso de alias o medios para ocultar su identidad, con excepción de los casos en que el mismo formulario le solicite de manera expresa la creación de un nombre de usuario, nick o alias.
It is essential that you keep any passwords and access codes you create or are provided with strictly confidential at all times. You will be solely responsible for any use—authorised or unauthorised—of your personal account. Accordingly, you agree to use such information diligently, not to share it with third parties, and to report its loss or theft without delay.
We would also appreciate your help in keeping your personal data up to date by informing us of any changes to your contact details. By clicking the “I Accept” button (or equivalent) included in the relevant forms, you declare that the information and data you have provided therein are accurate and truthful.
Minors under the age of 14 may not use the services offered by Pyramid Consulting through its website or mobile application without prior authorisation from their parents, guardians, or legal representatives, who shall be solely responsible for any actions carried out, including the completion of forms with the minors’ personal data and, where applicable, the selection of corresponding checkboxes.
Pyramid Consulting is not able to verify the age of users, and therefore advises that it is the responsibility of parents and guardians to implement the necessary measures to prevent minors from accessing the website or mobile application and/or providing personal data without supervision. Pyramid Consulting accepts no liability in this regard.
What is your personal data used for?
We use your data for various purposes, which are detailed in this section. The data processed by Pyramid Consulting will not be disclosed to third parties, except in cases where there is a legal obligation to do so, as explained in this section.
- Customer Service and Service Delivery:
The processing of your personal data is based on the existence of a contractual relationship with Pyramid Consulting. - Customer Service and Provision of Free Services to Users:
The processing of your personal data is based on the existence of a service relationship established when you register on our website to request information, even if such services are provided free of charge. - Compliance with Legal Obligations:
To comply with our legal obligations to respond to information requests issued by judicial authorities, regulatory and supervisory bodies, and law enforcement agencies.
All data controllers are subject to the laws of the countries in which they operate and are obliged to comply with them.
These obligations include, in certain circumstances, the disclosure of personal data to judicial authorities, regulatory or supervisory bodies, and law enforcement agencies.
Such data processing is based on the existence of a legal obligation on the part of Pyramid Consulting to cooperate with these authorities.
What is the legal basis for processing your data?
The legal basis for processing your data is:
- Management of the contractual relationship: Performance of a service provision contract.
- Compliance with legal obligations applicable to Pyramid Consulting, particularly when data is requested by public authorities and bodies.
How do we keep your data protected?
Pyramid Consulting will adopt the necessary measures to prevent the alteration, loss, unauthorised processing, or access to personal data, in accordance with the provisions of the applicable regulations.
Pyramid Consulting has implemented the necessary technical and organisational security measures to ensure the protection of your personal data. We also carry out continuous monitoring, control, and evaluation to ensure compliance with our privacy and data protection policy.
How long will we retain your data?
Your personal data will be retained for as long as necessary to fulfil the purpose for which it was collected. If your data is used for multiple purposes that require different retention periods, the longest applicable retention period will be applied.
In any case, we limit access to your data to only those individuals who need to use it to perform their duties.
As for personal data that is no longer needed, access will be restricted solely to the fulfilment of strictly legal obligations, or the data will be securely destroyed.
With regard to the use of your information for the management of any contractual obligation we have with you, we will retain such data for the duration of the contract and for ten years thereafter, in order to address any potential queries or claims.
What are your rights when you provide us with your data and how can you exercise them?
Right to Information: You have the right to request information about whether we hold personal data about you and, if so, what data we hold and why we are processing or using it.
Right of Access to Data: You may request access to your personal data (“data subject access request”). This will allow you to receive a copy of the personal data we hold about you.
Right to Rectification: You have the right to request the rectification of the personal data we hold about you, allowing you to correct any incomplete or inaccurate information.
Right to Object: You may object to the processing of your personal data. You may also request its erasure. This enables you to ask us to delete or remove your personal data where there are no overriding legitimate grounds for us to continue processing it. You also have the right to request that we delete or remove your personal data when you have exercised your right to object to its processing.
Right to Restrict Processing: You may request the restriction of the processing of your personal data. This allows for the suspension of the processing of your data for a specific period of time.
Right to Data Portability: You may request a copy of your data so that it can be transferred to you or to a third party, in a structured, commonly used, and machine-readable
Regarding Consent: You have the right to withdraw your consent at any time, where such consent was given for the collection and processing of your personal data for a specific purpose. Once we receive your request to withdraw consent, we will no longer process your data for the originally agreed purpose(s), unless we have another legitimate legal basis for doing so in accordance with the law.
If you wish to exercise any of your rights, you may contact us by email at: info@pyramidconsulting.com
Alternatively, you may also contact us by post at the following address: Calle Gran Vía 22 duplicado, 3rd Floor, 28013 Madrid, Spain.
You will not have to pay any fee to access your personal data (or to exercise any of your other rights). However, we may charge a reasonable fee if your access request is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is a necessary security measure to ensure that personal data is not disclosed to anyone who is not entitled to receive it.
Finally, we inform you that you may lodge a complaint with the Spanish Data Protection Agency or any other competent public authority regarding any matter related to the processing of your personal data.
Update of the Data Protection Policy
This Privacy Policy may need to be updated; therefore, we recommend that you review it periodically and, if possible, each time you access the website, in order to remain properly informed about the type of information collected and how it is processed. You can find the Privacy Policy at the bottom of the website. Notwithstanding the above, we will inform you of any changes to this Privacy Policy that affect the processing of your personal data.
This Privacy Policy was last updated on May 25, 2018.
